Privacy & cookie policy

This policy explains what information Rikosys collects through this website, why we collect it, who processes it on our behalf, how long we keep it and how to reach us about it. We keep it short and we keep it honest.

Who we are

This website is operated by Rikosys FZC LLC, a company registered in the ANC Free Zone, Ajman, United Arab Emirates, at Amber Gem Tower, Ajman. For any privacy question you can reach us at enquiries@rikosys.com. In this policy, "we", "us" and "Rikosys" mean Rikosys FZC LLC.

What we collect

We only collect what you choose to give us. Through this site that is:

• Enquiry and quote forms. Your name, company, email address, the machine or product you are interested in, and the details of your enquiry.
• Catalogue requests. Your name, email address and country, so we can send you the requested catalogue and respond.
• Email contact. Whatever you include if you email us directly.

We do not ask for sensitive personal information, and we do not knowingly collect information from children. Please do not send us payment-card details by email or web form.

Why we use it

We use the information you submit only to:

• Respond to your enquiry and prepare a recommendation or quote.
• Send the datasheet or catalogue you requested.
• Follow up about your project and provide support.
• Keep a record of our business correspondence.

We do not sell your information, and we do not use it for unrelated marketing without your agreement.

Our form processor

Our website contact and request forms are submitted through Web3Forms, a third-party form delivery service that receives the data you enter and forwards it to us by email. This means the information you type into a form passes through Web3Forms in order to reach us. Web3Forms acts as a processor on our behalf and handles the data under its own terms and privacy policy. If you prefer not to use the web form, you can always email us directly at enquiries@rikosys.com.

Cookies

This is a simple, content-focused website. We do not use advertising or tracking cookies to profile you. Your browser may store standard technical data needed to load pages, and any analytics we use is limited to understanding general site usage in aggregate. You can control or clear cookies at any time through your browser settings.

How long we keep it

We keep enquiry and correspondence records only as long as we need them to handle your request and for our legitimate business and record-keeping purposes, after which they are deleted or archived. If you would like us to delete your enquiry from our records, email us and we will do so where we are not required to retain it.

How we protect it

We take reasonable organisational and technical measures to keep your information secure and limit access to those who need it to respond to you. No method of transmission over the internet is completely secure, but we work to protect what you share with us.

Your choices

You can ask us to confirm what enquiry information we hold about you, to correct it, or to delete it, subject to any records we are required to keep. To make a request, email enquiries@rikosys.com and we will respond.

Changes to this policy

We may update this policy from time to time. The current version always lives at this page, with the revision date shown above.

Contact

Rikosys FZC LLC · ANC Free Zone, Amber Gem Tower, Ajman, United Arab Emirates · enquiries@rikosys.com